Request changes
The following mainly applies to Commercial and Research users. If you are unsure if the below applies to you please contact ECMWF through the Support Portal.
Depending on your Service Provider you can request support and changes as follows:
Users with a Service Agreement with ECMWF:
Users with Basic or Bronze Service Packages need to contact ECMWF to make the change for them. Please use our Support Portal.
Users with Silver or Gold Service Packages can request a change to their dissemination data via the Products Requirements Editor.
For any Service Package, if a change results in your data volume moving into a higher Volume Band, you will need to amend your Real-time Data Dissemination Service Agreement, which may incur additional costs.
Users with a Service Agreement with another Service Provider
Users with a Service Agreement outside of ECMWF (ie Member States) , they must contact their Service Provider to request a change.
Operational issues
Within UK Office hours
ECMWF Data Support team are available during the day. Please open a ticket.
Outside of UK office working hours
For urgent matters regarding the transmission of files, please check the status page and if necessary, open a ticket. 24/7 Operational support is available for users with the Bronze, Silver and Gold Service Packages.