Request changes
Depending on your licensor and data deliverer you can request support and changes as follows:
Commercial customers with ECMWF as licensor
Users with the Basic or Bronze service package need to contact ECMWF to make the change for them. Please use our Support Portal (see below). If the change in data requirements increases your data volume, a fee may applied.
Users with the Silver or Gold service package can request a change to their dissemination data via the Product Requirement Editor (PREd).
Commercial customers with a licensor other than ECMWF
Users with a licensor other than ECMWF must contact their licensor to request a change.
Support
For support please use our Support Portal
Operational issues, outside of UK office working hours
For urgent matters regarding the transmission of files, please check the status page and if necessary, open a ticket. 24/7 Operational support is available for users with the Bronze, Silver and Gold service package.