Request changes
Depending on the type of licence you hold you can request support and changes as follow:
Standard commercial customers
Standard customers must contact their licensor to request a change. If ECMWF is your licensor please use our Support Portal (see below). A fee may applied for changing the data.
Maximum charge customers
Maximum charge customers can request a change to their dissemination data via the Product Requirement Editor (PREd)
Support
For support please use our Support Portal
Operational issues, outside of UK office working hours
For urgent matters regarding the transmission of files, please check the status page and if necessary, open a ticket.