Data Support Team Leader
Copernicus, User Services, Data Support
Summary:
Xiaobo Yang leads the Data Support Team at ECMWF, providing support to licensees including commercial customers and researchers, the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) users.
Xiaobo is interested in user expectation management, service desk management, training, user uptake, reporting, scientific data and the technology used behind the scene.
Career background:
2015 - present, Copernicus User Support Team Leader, then Data Support Team Leader, ECMWF
2012 - 2015, Consultant/Analyst, ECMWF
2008 - 2012, Enterprise Java Developer, University of Birmingham
2004 - 2008, Developer, STFC (previously CCLRC)
2002 - 2004, Developer, University of Cambridge