Forecast Department, User Support SectionHEAD OF USER SUPPORT SECTIONpage tabs Profile Summary: Umberto Modigliani is the Head of the User Support Section in the Forecast Department. His section is responsible for the technical assistance to several thousands of users accessing ECMWF’s computing and archiving facilities to run their own models on the High Performance Computing Facility or to analyze data retrieved from the largest archive of meteorogical data in the world. The User Support Section is also responsible for the provision of Data Services to hundreds of licensed commercial customers making use of ECMWF’s meteorological forecast data to provide their services. In the last few years he was responsible for establishing the User Support function for the Copernicus Services Department. Professional interests: High performance computing Product dissemination and cloud services Providing efficient and users' friendly access to large data sets User engagement and support Medium-range weather forecasting Support of time-critical work Service management methodologies Software lifecycle Web documentation and services Career background: Professional experience Head of User Support Section, Forecast Department, ECMWF, 2013 - present Deputy Head of Computer Division, Operations Department, 2010 - 2013 Head of User Support Section, Operations Department, ECMWF, 1998 - 2013 Analyst, User Support Section, Operations Department, ECMWF, 1996 - 1998 Associate Professor of Computer Science at the University of Florence and the University of Siena, 1993 - 1996 Postdoctoral Research Fellow, University of Florence, 1995 - 1996 High School Teacher of Mathematics and Physics, 1993 - 1996 Education Ph.D. in Computer Science and Automation Engineering, University of Florence (1993), Thesis on "Proving termination of logic programs via equivalent term rewriting systems" Laurea (MSc equivalent), Summa cum Laude, in Applied Mathematics, University of Florence (1990). Thesis on "Automated theorem proving of equational theorems by means of rewriting techniques"