Get support

Getting started

To help you get started with our computing services, please refer to our online documentation.

ECMWF software packages

For documentation on our software packages, to download the software or to follow any issues visit the ECMWF software support portal.


For advice on any aspect of the use of our computing facilities contact User Support during normal working hours (9:00-17:00).

Please see the list of User Support contacts if you wish to contact the member of User Support designated to your country or organisation.

Fault reporting/operational matters/all other inquiries

To report connectivity problems or a suspected fault, to make an operational query, or for any other inquiry, contact our Service Desk which is available 24/7.

 +44 118 9499 303